Digital Transformation Planning and Implementation


  • Automating and accelerating our reporting requirements
  • How we were able to reduce labour costs and streamline data administration and invoice management through investment in a single Microsoft-based platform
  • Enabling efficient access to client information for a time-poor, mobile workforce


  • Analysing current expenditure, skills, capabilities and technology systems
  • Developing a blueprint for ICT and information management to support your organisation’s strategic priorities
  • Promoting a mindset of growth and innovation in the organisation


  • Understanding what digital transformation is and how it impacts our customers
  • Running transformation projects with the customer in mind
  • Ensuring that transformation projects produce outcomes that deliver value to both the customer and the business



  • Harnessing the latest innovations in business processes, organisational structure, information systems and technologies
  • Analysing where processes can be integrated or eliminated
  • How our technology strategy ultimately helped to improve the efficiency, timeliness and reliability of business information


  • Managing processes and software to adapt to changing client demands
  • How cloud can help with the scalability of your organisation
  • Optimising the customer journey for better service outcomes 



Roundtable I
How can disability service providers build an eLearning library for staff training? 
Liam Liddicoat, Senior Director of Sales, Open LMS 
Sally Matheson, Head of Operations, Open LMS
Roundtable II
How can disability service providers digitise rostering and scheduling to ensure employee satisfaction?
Roundtable III
How can your organisation enhance the digital literacy of its disability care workforce to meet the needs of clients?
Roundtable IIII
How can mobile technology improve disability care workforce management and performance? .


Engaging and Empowering Staff


  • Why the need for recruitment of digital-focused occupations?
  • Training and ongoing support for employees in the use of digital systems
  • Working with training providers, IT providers and universities to ensure current and future workers in the disability care sector are up-to-date on the latest technologies


  • Streamlining and facilitating ease in staff scheduling
  • How technology improved team collaboration and communication
  • Increasing payroll accuracy to avoid costly errors 




Customer Experience and Customer Management


  • Automating administrative tasks and providing a unified experience to 270, 000 clients, donors, members and volunteers using Boomi’s integration platform
  • Providing a personalised experience for stakeholders
  • Integrating systems to produce a consistent and accurate data environment


Aligning people, processes and technology to embed the customer at the centre of operations
How technology has enabled us to improve process efficiency
How technology is enabling staff to spend more time with clients



  • Adapting your digital engagement strategy to meet clients’ preferences
  • Integrating your digital engagement strategy with systems and processes already in place
  • Embedding customer-centricity at the heart of your digital engagement strategy


  • Client Management System (CMS) to streamline management of client activities, rostering and billing
  • Customer Relationship Management (CRM) system to enable us to improve the way we communicate with clients and families
  • WHS and incident/risk management system to assist with recording incidents, complaints and support measures to manage quality, safety and risk

Monitoring, Analytics and Data


  • Developing robust and agile methodologies to inform improvements in service delivery
  • Collecting reliable data, and developing insights to drive operational decisions and growth
  • Challenges in collecting data and developing reliable insights to inform business planning and expansion decisions


Assistive Technology and Telehealth Service Delivery


  • Identifying the components of a telehealth model that are evidence-based to underpin our organisation service delivery
  • Using technology to drive business decisions


  • How telehealth usage by NDIS participants expanded during COVID
  • Telehealth as part of a mixed model of service delivery
  • Blueprinting the critical factors for an effective telehealth service



  • Making assistive technology and ICT accessible and affordable to people with disabilities
  • Ensuring that equipment fits the individual’s needs and requirements 
  • Repairing and maintaining clients’ assistive technology to support continuous care 


  • Using virtual reality technology to train disability support staff to experience and learn about possible high risk situations in a safe and realistic way
  • Improving the lives of people with disabilities through simulated experience that can be similar or different to the real world
  • Harnessing augmented reality to provide greater independence for those with disabilities


Digital Transformation - Planning and Pitfalls

17 November 2021 | Melbourne
Whether your organisation hasn’t really begun on a digital transformation journey, or you have made a start but not sure if you’re quite achieving what you’d hoped – this workshop will give you some practical tips and strategies for helping you do digital transformation right for your organisation.

Key Learning Objectives: 

  • Understand what digital transformation is and is not
  • Ascertain who in your organisation is impacted by digital transformation
  • Learn how to start or re-start your digital transformation journey so that it has the best chance of succeeding
  • Help determine what makes a good digital transformation – how to ensure it aligns with your organisation’s business goals
  • Take home some strategies for how to ensure you plan a successful digital transformation
  • Examine the pros and cons between Best of Breed and Platform based solutions
  • Obtain a list of some useful tools and applications to help you on your journey
  • Debate the various methodologies and work out what works best for you
  • Be provided with resources and approaches to help with licensing



Workshop Agenda 

08:30     Registration and Welcome Coffee
09:00     Module 1: Getting started
    • What Digital Transformation really means
    • Understanding who is most impacted
    • How to get started
10:30    Morning Break
11:00    Module 2: Preparing for success
    • What makes a good Digital Transformation
    • How you can best ensure success
    • Platform versus best of breed
12:30     Networking Lunch
1:30       Module 3: Methodologies
    • Useful tools for helping plan
    • What’s in vogue and what works
    • Licensing implications – where to get help
4:30       End of Workshop

Workshop Leader

Jodie Ryan
Managing Director
Care Tech One
For over 15 years, leaders in healthcare, aged care and disability care have called on Jodie to overhaul antiquated systems, automate solutions and mentor organisations through the process of change.
By combining strong commercial acumen and operational expertise with her in-depth experience in healthcare ICT, Jodie has guided clients to embrace 21st century ICT solutions that support key business priorities. As a certified PRINCE2 practitioner and proficient user of business intelligence tools, Jodie is well-equipped to design, implement and deliver innovative and sustainable results.
Jodie’s recent accomplishments include having partnered with private and public hospitals, aged care facilities and a research university to revolutionise data flow, engage business units and transform reporting practices. She also recently facilitated a massive digital transformation of a patient administration system despite the challenge of a small ICT team and lack of pre-established project processes.