Day One | Monday, 26 May 2025
9:30
Welcome to Country
9:40
Chairperson’s Welcome and Introductions
Josh Baker, Director, Management Governance Australia
Digital transformation & the NDIS
9:50
How can we embed lived experience in our technology transformation
How to become a “Change Maker” to improve Digital Accessibility and Inclusion in your organisation
Considering how we can adjust our processes to put the customer and user first
Primal Fernando, Vice President- Digital Accessibility and Inclusion, VPS Enablers Network
10:20
Top 10 reasons why Disability digital transformation projects fail – and how to avoid them
Pete Boyd, General Manager, KPMG Community Care
10:40
Speed Networking
11:00
Morning Refreshments
11:30
How are technology trends changing in the disability care sector; and will changes to the NDIS affect this?
Is everyone implementing AI? Are there any other new technologies being developed?
Are updates to the NDIS Act going to cause significant changes?
Chris Beaumont, Service Design and Implementation Partner, Endeavour Foundation
12:10
Leveraging Technology to Simplify NDIS Compliance: How do we move from ticking boxes to improvement and behavioral change
NDIS requirements are getting more complex, learn how technology can assist with streamlining processes and reduce admin
What different options are there to help with these obligations?
Toni Stewart, Chief Executive Officer, Focus Individualised Support Services
Glenn Morrison, NDIS Partner Manager, Focus Individualised Support Services
12:50
Lunch
1:45
Roundtable breakout sessions (multiple options to attend)
Roundtable A – Presented by Canon Business Services
Explore how AI agents, automation, and responsible AI are shaping the future of the healthcare and disability sector.
AI Agents and Automation: Transforming operations by augmenting AI and human capabilities.
Governance, Risk, and Compliance (GRC): Best practices for implementing AI safely.
Responsible AI: Balancing automation with human-centered design to build trust and inclusivity for healthcare workers and the community.
Maximising ROI from AI: Uncovering strategies to measure and optimise the value of AI investments.
Raji Haththotuwegama, Head of Data and AI, Canon Business Services
Roundtable B – Presented by Lumary
Understand the importance of data ownership, unified platforms, and the risks of fragmented systems in the disability sector.
Data Ownership in the Disability Sector: Do you truly own your data? Understand the implications of relying on multiple disconnected systems and third-party tools.
Unified Systems: Unlock the benefits of having one solid system that enables costed rostering, accurate reporting, and real-time decision-making.
Workflow & Risk Reduction: Streamline operations and reduce human error through end-to-end data flow across care, finance, and workforce management.
Are You at Risk?: Identify the red flags—what common tech practices are putting providers at risk of compliance breaches, inefficiencies, and poor service delivery?
The Data Ownership Checklist: Walk away with a practical tool to assess your organisation’s data maturity and identify opportunities for consolidation and control.
John Rowland, Chair, Disability Digital Transformation Thought Leadership Group and Principal Consultant, Bonorigo
Roundtable C – Presented by Bluescale IT
Optimising Cost, Security, and Operational Efficiency
Peng Chen, CEO, Bluescale
Smart and safe strategies for digital implementation
2:45
Smart upgrades: Cost-effective strategies for improving digital systems in disability care
Explore cost-effective solutions for enhancing digital infrastructure
Discuss the benefits of making small, incremental changes rather than expensive large-scale overhauls
Lorna Mackie, Director of Strategy, GenU
3:20
Afternoon Refreshments
3:50
Panel: Developing cybersecurity frameworks for protecting sensitive client data
Hear a discussion on ensuring what data protection measures need to be considered in the face of growing compliance challenges
Balancing information and insights from gathered information vs mined data with considerations of privacy and security
Moderator: Damien McCormack, Chief Information Officer, Vision Australia
Deepthi Nair, Director of Cybersecurity & Information Management, Yooralla
Keyur Ami, IT Infrastructure and Security Manager, Unisson Disability
Tim Brewer, Information Security & Data Governance Manager, Latrobe Health Services
4:45
Chairperson’s Closing Remarks & End of Day One
Day Two | Tuesday, 27 May 2025
9:00
Chairperson’s Welcome and Introductions
AI, BI & Automation
9:10
Where does BI fit in with disability service delivery?
Understand the benefits that BI can offer on a day-to-day basis and where it might take us in the future
How can we make sure BI implementation is a success and we can use this to effectively inform senior management
Frankie Poon, Chief Financial Officer, Living My Way
9:40
Reserved Session - ShiftCare
10:00
Keynote from Google: What does the future of AI look like?
Rob Sibo, Customer Engineering Manager for AI, Google
10:30
Refreshment Break
Improving efficiency and delivery of care
11:00
Assessing the impact and opportunities from technology and data analytics on staffing and roster management
Why is workforce data analytics critical to maintaining care quality?
How can you use data and lead indicators to manage your roster sustainably?
Angela Johnston, Chief People Officer, Achieve Australia
James Shojaee, Analytics Manager, Achieve Australia
11:30
Integrating IT solutions for a better business outcome - (A Case Study)
Peter Ebborn, Head of IT, Fighting Chance
11:50
How digital transformation can improve supported independent living
Explore how technology can improve communication between caregivers, clients and your organisation
Hear about the role of data analytics in tailoring care plans to individual needs
Emma Bennison, Chief Innovation Officer, Life Without Barriers
Ian Robinson, Chief Technology Officer, Life Without Barriers
12:20
Lunch
1:30
Leveraging AI to Enhance Efficiency in Care: Innovations in Clinical Support Documentation
Understand how AI may allow for disability health professionals to create faster and more accurate reports
When it works, what can you do with the extra time?
Damien McCormack, Chief Information Officer, Vision Australia
Inclusivity and engagement
2:00
Panel: How to avoid pushback when implementing complex digital solutions and get buy in from your workforce
Explore common reasons for pushback against new initiatives or changes and how to make sure you actively listen to staff concerns
Hear a discussion about how to effectively engage staff early in the planning and implementation stages and the benefits of this
Moderator: George Ioannides, Senior IT Consultant, Settlement Services International
Panellists: Lesley Parker, General Manager, Information, Communication & Technology, Bedford Group
Yogesh Kumar, Head of Enterprise Applications, Information & Technology Services, Yooralla
2:50
How to make sure inclusivity is at the heart of digital implementation
Facilitating the collaboration between providers and users to elevate uptake and accessibility
What you can add to your project plans to protect users from being excluded
Katie Wilson, Head of Marketing and Communications, Australian Disability Network